Verizon Wireless has been a long-time client of Modea's and centers around increasing customer satisfaction by helping customers easily learn to use their new device. Modea builds interactive modules for every device on the market allowing Verizon customers and call center representatives to go online and easily resolve their questions. These interactive guides are built specific to each device's OS and hardware with the goal of minimizing calls to customer service and customer friction.

These interactive guides were originally built solely for desktop, but as mobile device use began to rise, Verizon tasked Modea with creating a mobile experience based on the content from the desktop versions. From a cost and timeline perspective we focused on the highest priority content in order to create a streamlined product. The framework was reworked and mobile templates were created using the same base code and assets from the desktop version.